User Experience and Satisfaction Levels of Cebu Pacific Self-Check-in Kiosks at Ninoy Aquino International Airport

The utilization of self-service kiosk for checking in at airports has changed how travelers check in, making it easiest and convenient services compared to the traditional process by going to a Airport travel officer. This study will assess how satisfied the Cebu Pacific Airline guest are when they use these kiosks at Ninoy Aquino International Airport (NAIA). By asking people questions and talking to them, the study aims to find out what makes them happy or unhappy with their experience. The findings show that if the kiosk is easy to use, works fast, and helpful is there when needed, passengers are more likely to be happy with their experience.