Perceived Workplace Stressors and Coping Strategies of Non-Clinical Staff in a Psychiatric Facility in the United Arab Emirates: A Cross-Sectional Study

This study examined the perceived workplace stressors and coping strategies of non-clinical staff in a psychiatric facility in the United Arab Emirates using a descriptive cross-sectional quantitative design. Data were collected from 100 non-clinical employees through a structured survey questionnaire covering demographic and work-related characteristics, workplace stressors, coping strategies, and recommended measures for reducing stress and strengthening coping. Frequency, percentage, and weighted mean were used to analyze the data. Findings showed that the respondents were predominantly male, married, high school graduates, multicultural in nationality, and mostly had less than three years of work experience. The most significant workplace stressors were long working hours, insufficient training or lack of resources, and low salary or lack of incentives, followed by limited career progression, lack of job security, and unclear work responsibilities. In terms of coping, respondents most commonly reported ignoring problems until they resolved themselves, avoiding stressors at work, and seeking support from coworkers, indicating a predominance of passive and avoidant coping strategies. The study concludes that workplace stress among non-clinical staff is largely shaped by organizational and structural factors, while coping is often constrained by limited support systems. It recommends flexible scheduling, training and mental health literacy programs, clearer role definitions, mentorship, peer support, and stronger leadership communication to promote healthier coping and workplace well-being.