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Intentions to Using the Halodoc Application: Empirical Study in the COVID-19 Pandemic Era

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Setyawan, D., Jannah, T.W., and Sugiyarmasto, 2021. Intentions to Using the Halodoc Application: Empirical Study in the COVID-19 Pandemic Era. United International Journal for Research & Technology (UIJRT), 2(9), pp.60-68.


The COVID-19 pandemic has changed public behavior to get health services. The fear of the public tobe exposed to COVID-19 changes their behavior by switching to use online health services. The study examined the formation of intentions using the Halodoc application during the COVID-19 pandemic era. Attitudes and beliefs as mediators are the basis for evaluating individuals to intend to use the Halodoc application. Individual evaluations for using the Halodoc application are based on application vulnerabilities, perceived risks, and the application characteristics. The data were collected using an online questionnaire for the Halodoc application users as many as 200 respondents. The results of hypothesis testing using the AMOS Structural Equation Modeling analysis method showed that the application characteristics have a significant effect on the beliefs and individual’s positive attitudes in forming an intention to use the Halodoc application. It was not from the vulnerability and risk factors that the results were not significant. The results indicated that the characteristics of the Halodoc application is accepted by the community to use it. During the COVID-19 pandemic era the public ignored the vulnerabilities and the risks of the Halodoc application to get health services.

Keywords: Intention to use, Attitude, Trust, Vulnerability, Risk, Application Characteristics.


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