Measuring User Satisfaction in Mobile-Based Food Ordering Platforms in the Post-Pandemic Era

This study explores user satisfaction in mobile-based food ordering platforms in the post-pandemic era, focusing on consumers in North Caloocan City. With the significant shift in consumer behavior following the COVID-19 pandemic, mobile food ordering applications have become essential tools for accessing meals conveniently and safely. The research aims to assess user satisfaction by examining key factors such as ease of use, reliability, delivery efficiency, user interface design, and overall service quality. A quantitative approach was employed, utilizing structured questionnaires distributed to selected residents in North Caloocan City who actively use mobile food ordering applications. Data were analyzed using descriptive statistics to determine satisfaction levels and identify significant relationships between user demographics and satisfaction indicators. The findings aim to provide insights for platform developers and food service providers to enhance user experience and ensure sustained customer engagement in a highly competitive digital marketplace.