Evaluation of Cloud-Based Students’ Academic Record Management Systems for Success Factors: Current Practices and Prospects in Tanzania Secondary Schools

The adoption of cloud-based student academic record management systems in Tanzanian secondary schools faces challenges due to limited digital infrastructure, low internet penetration, and gaps in technical support, despite national policies promoting digitalisation. This study aimed to evaluate key success factors influencing the adoption and use of such systems, focusing on system quality, information quality, service quality, user satisfaction, use or intention to use, and net benefits. Employing an explanatory sequential design, the study collected quantitative data from 162 teachers across three purposively selected secondary schools in Dar es Salaam, analyzed using descriptive statistics and multiple regression, alongside qualitative insights from open-ended responses. Findings indicate that system quality, information quality, and perceived net benefits significantly encourage teachers’ use of the system, while weak service quality and support, alongside satisfaction alone, may reduce engagement. Challenges identified include limited devices, insufficient training, technical errors, and data security concerns. The study concludes that cloud-based systems hold strong potential for enhancing efficiency, transparency, and decision-making in record management, provided infrastructural and capacity constraints are addressed. Recommendations include investing in digital infrastructure, providing continuous training and technical support, and establishing clear data security guidelines to ensure sustainable and effective adoption across Tanzanian secondary schools.