Delivery of Public- Funded Physical Therapy Services in Geographically Isolated and Disadvantaged Areas: The Case of Culion Municipality in the Island Province of Palawan

This study assessed the delivery of public-funded physical therapy services in the Island Province of Palawan, particularly among patients residing in Geographically Isolated and Disadvantaged Areas (GIDAs). Specifically, it examined patients’ perceptions of service quality using the SERVQUAL dimensions of tangibility, reliability, responsiveness, assurance, and empathy, as well as the challenges encountered in receiving rehabilitation services. A quantitative correlational research design was employed involving 80 patients undergoing physical therapy services at Culion Sanitarium and General Hospital during the last quarter of 2025. Data were gathered using a structured SERVQUAL-based questionnaire and analyzed using descriptive statistics and Chi-square tests. Findings revealed that all SERVQUAL dimensions obtained very high ratings, indicating that respondents perceived physical therapy services as highly satisfactory, compassionate, responsive, professional, and dependable despite the geographical limitations commonly experienced in GIDAs. Respondents also reported minimal challenges related to accessibility, service efficiency, patient support, and the adequacy of facilities and equipment, suggesting effective service delivery and operational management within the hospital. Significant relationships were identified between perceived service quality and selected challenges encountered by patients, particularly in terms of patient support and the adequacy of facilities and equipment. The study concluded that public-funded physical therapy services provided by Culion Sanitarium and General Hospital are effective, patient-centered, and responsive to the rehabilitation needs of individuals living in geographically isolated communities. It is recommended that the hospital improve rehabilitation facilities, upgrade physical therapy equipment, and strengthen patient support systems, while continuously maintaining patient-centered care to sustain and further enhance the quality and accessibility of services in GIDA communities.