Service Satisfaction Among Member-Consumer-Owners’ (MCOs) of an Electric Cooperative in Iloilo

This study aimed to determine the level of satisfaction on the services offered to the Member-Consumer-Owners (MCOs) of an Electric Cooperative in Iloilo and made proposed program among fourteen municipalities and one component city covered for the Fiscal Year 2026. The descriptive–survey research design was employed in this investigation. The participants of this study were the 384 residential consumers of ILECO II within covered municipalities of Pototan, Mina, Dueñas, Dingle, San Enrique, Calinog, Bingawan, Lambunao, Janiuay, Badiangan, Zarraga, New Lucena, Barotac Nuevo, Dumangas and one (1) component city, Passi City. Descriptive statistics employed were mean and standard deviation. Inferential statistics use were independent sample t-test and One-Way ANOVA. The findings revealed that MCOs demonstrated a high level of satisfaction across financial, technical and institutional services as a whole.The MCOs across different municipalities consistently expressed a high level of satisfaction with technical, institutional, and financial services. The results confirmed that MCOs generally held favorable perceptions of financial, technical, and institutional services, with consistently high satisfaction levels and low variability in responses, reflecting stability in service delivery. The consistently high mean scores across all service dimensions demonstrated that MCOs perceived the cooperative’s performance as very satisfactory, reinforcing its strong reputation for service quality. To address these findings, a strengthened pre-membership education seminar was proposed, which provided prospective MCOs with a comprehensive orientation on ILECO II’s technical, institutional, and financial services while considering their location, monthly electric bill, membership tenure, and source of income fostering inclusivity, transparency, and sustained engagement.