Analysis the Effectiveness of Top Management Support, Knowledge Management Process, and Innovation on Organization Performance in the Pension Fund Industry in Indonesia

The Pension Fund is a legal entity that manages funds to run pension benefit programs. In managing Pension Funds, there are many problems related to work systems and asset management which are often done manually and are not integrated. It was observed that the transformation of knowledge and information between parties was not carried out quickly and openly. It was discovered that this led to a weak and efficient monitoring mechanism that had an impact on the performance of pension funds. This study aims to examine the effect of Top Management Support, Knowledge Management Process, and Innovation on Organizational Performance. The research was conducted using a quantitative approach to 104 representatives of Pension Funds in Indonesia which were taken by judgment sampling. Data analysis was carried out using SEM-PLS showing that there is a positive relationship between these variables. The implication of this research is to increase the openness of the board's mind towards ideas, the creation of technology-based information storage facilities, and the support of top management will encourage organizational performance in pension funds which is expected to be beneficial for retired participants in Indonesia.