Use Behavior with Online Traffic Violation Fine Payment System During the Covid-19 Pandemic

This study aims to analyze the public’s use behavior with the traffic violation fine payment system during the Covid-19 pandemic in Surabaya with the Unified Theory of Acceptance and Use of Technology (UTAUT) model which can be influenced by performance expectancy, effort expectancy, social influence, and facilitating condition. This study is a quantitative study to test four hypotheses. The population of this study is motor vehicle taxpayers in Surabaya. The sample of the research was 272 respondents. The results showed that performance expectancy, social influence, and facilitating condition affects use behavior. Then, effort expectancy does not affect use behavior. People assume that using the online traffic violation fine payment system, there will be double billing or has an error occurring system. This is not in line with the UTAUT theory that effort expectancy can make it easier for individuals to use a system. This study focuses on the UTAUT model on the response of E-TLE (Electronic Traffic Law Enforcement) users as seen from the use behavior with the online traffic violation fine payment system during the Covid-19 pandemic which is recommended to use online payment methods.