Satisfaction of Beneficiaries on the Assistance to Individuals in Crisis Situation (AICS) Program in One Province in the Philippines

This study aimed to determine the extent of satisfaction of beneficiaries on the Assistance to Individuals in Crisis Situation (AICS) program in the Province of Sorsogon, for Fiscal Year 2023. A descriptive survey research design was employed in this study. A total of 100 respondents were involved for data collection in this study using convenience sampling technique. The respondents were the beneficiaries who availed the program that is being implemented by the Provincial Social Welfare and Development Office (PSWDO) of the Provincial Government of Sorsogon. A survey questionnaire was used as the main instrument and the data gathered were treated using appropriate statistical measures. It was revealed that majority of the beneficiaries were in the early middle age, women, married, have attained at most a secondary education, belong to income poor household, unemployed, have small family structure; and reside in the first district of Sorsogon Province. Medical assistance is the most frequently availed assistance by the beneficiaries. The beneficiaries were very satisfied in the provision of AICS program in terms of service quality along tangibility, reliability, responsiveness, assurance and empathy. Further, recommendations were given based on the results of this study.